The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between business decision-makers and the people who provide the information that drives intelligent business decisions. It suggests 42 decisions areas, or information sweet spots, to help you understand your data, plan, and monitor your performance.
Decision areas are organized by eight major company functions (e.g., Finance, Marketing, Sales, HR, IT, etc.), plus an over-arching section for Executive Management.
In The Performance Manager, you’ll discover how leading organizations answer three fundamental business questions:
How are we doing?
Scorecarding, dashboards, and financial consolidation systems
Why?
Reporting and analysis applications
What should we be doing?
Planning, budgeting and forecasting systems
Each chapter introduces key challenges and opportunities companies face in the specific function. The Performance Manager then dives into each decision area, illustrating the core content of the corresponding information sweet spot. This core content is organized into:
- Two types of measures: goals and metrics
- The hierarchical set of dimensions that allow you to look at the information from a variety of vantage points
- The plans associated with functional goals.
Each decision area then offers advice on who beyond the specific function would benefit from seeing the information (e.g., Marketing should see Sales pipeline targets) to make better performance a truly cross-organizational exercise.
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