CACI provides technical support for its licensed users from 8:00 a.m. to 5:00 p.m. Eastern time. When you are calling and faxing for technical support please address your inquiries to:
SIMPROCESS Technical Support.
Phone: 877.663.3746
Fax: 703.679.3354
In order to expedite responses to your technical problems or questions, we request that you use e-mail to send your questions to simprocess@caci.com. Please refer to the release and build numbers that appear under the Help/About SIMPROCESS when reporting problems. If you have a model that demonstrates the problem you encountered, please compress and attach the model file to your e-mail. If the files simprocess.log and/or simprocess.err in your SPSYSTEM folder contain any information generated by running SIMPROCESS, please include one or both of those as well.