Table of Contents
Organization of the SIMPROCESS Documentation Set
Getting Started
User's Manual
Metadata Manual
CHAPTER 1 Business Process Modeling With SIMPROCESS
What is Process Mapping? Why Map Business Processes?
What is Process Simulation?
What is Activity Based Costing?
What is SIMPROCESS?
What Makes SIMPROCESS Unique?
Hierarchical, Event-driven Simulation
Activity-based Costing
Methodology Independent Process Modeling
Activity-based Modeling
Reusable Templates
Advanced Modeling Constructs
Powerful Resource Modeling Constructs
Comprehensive Statistical Analysis
Multi-platform Support
Benefits of SIMPROCESS
Radical Productivity Improvement
Dramatically Short Learning Curve
Significantly Reduced Cost of Ownership
Benefits of ABC with SIMPROCESS
Focus on Cost Drivers
Strategic Pricing
Evaluation of Capital Investments
SIMPROCESS Editions
SIMPROCESS Modeling Constructs and Terminology
Basic Modeling Constructs
Processes and Activities
Resources
Entities
Connectors
Pads
Activity Modeling Constructs
Generate
Dispose
Delay
Assemble
Branch
Merge
Batch
Unbatch
Split
Join
Transform
Transfer
Clone
Gate
Assign
Synchronize
Replenish Resource
Get Resource
Free Resource
Advanced Modeling Functions
User Defined Attributes
Built-in Attributes
User-defined Expressions
Built-in Programming Environment
Built-in & User-defined Distributions
Reusable Modeling Templates
Event Logs
Experiment Manager
How Does SIMPROCESS Work?
Step #1. Create The Process Model
Step #2. Simulate The Process
Step #3 - Analyze the Results
Step #4. Evaluate "Alternatives"
SIMPROCESS Applications
An Order Fulfillment Application
A Licensing Process Application
An Engineering Change Order Application
CHAPTER 2 Installation
Hardware and Software Requirements
Installing SIMPROCESS
SIMPROCESS Directory Structure
SPSYSTEM
models
SPUser
endorsed
jre
ext
dashboardserver
metamodel
dispatcher
timeserver
Starting SIMPROCESS
To start SIMPROCESS and test the installation:
Connecting Database to SIMPROCESS
Previous SIMPROCESS Databases
Installing SIMPROCESS on Local Area Networks
Getting Technical Support
CHAPTER 3 Building Your First Model With SIMPROCESS
Model Description and Objectives
Creating the Process Model
Mapping the Process
Defining the Activities and Workflow
Defining the Resources and Their Usage
Simulating the Process
Defining the Statistics Collection
Defining the Run Settings
Running the Simulation
Analyze the Performance Measures
Displaying the Standard Report
CHAPTER 4 Evaluating Alternatives With SIMPROCESS
The To-Be Process Description and Tutorial Objectives
Create the To-Be Alternative
Defining the New Customer Representative Resource
Creating the To-Be Alternative Process
Simulate and Analyze the To-Be Process
Analyze the Results of the To-Be Process
Compare Performance Measures from As-Is with To-Be
CHAPTER 5 Demonstration and Reference Models
Call Center Model
(model name: CallCenter.spm)
Cashier Process Model
(model name: Cashier.spm)
Configuration Management Model
(model name: CnfgMgmt.spm)
Credit Issuance Process Model
(model name: Credit.spm)
As-Is Alternative
To-Be Alternative
New Accounts Model
(model name: NewAccount.spm)
Supply Chain Model
(model name: Supply.spm)
Customers
Suppliers
Factories
Purchasing Process Model
(model name: Purchasing.spm)
Alternative 1 - Functional, Centralized Purchasing
Alternative 2 - Product based, Decentralized Purchasing
Alternative 3 - Hybrid Purchasing
Help Desk Model
(model name: HelpDesk.spm)
CSRhelp
CSRpage
CSR
Alternative 1
Alternative 2
Assemble Reference Model
(model name: Assemble.spm)
Batch/Unbatch Reference Model
(model name: Batch.spm)
Split/Join Reference Model
(model name: SplitJoin.spm)
Advanced Resource Downtime Reference Model
(model name: Sample Downtime.spm)
Entity Preemption Reference Model
(model name: Preempt.spm)
Custom Plot Reference Model
(model name: Customer Service.spm)
Remote Plot Reference Model
(model name: Remote Plot.spm)
Inventory Model
(model name: Inventory.spm)
Network Model
(model name: Network.spm)
Human Resources Model
(model name: Human Resources.spm)
Justice System Model
(model name: Justice System.spm)
Remote Application Call Model
(model name: RemoteCall.spm)
External Schedule Model
(model name: Remote.spm)
Emergency Room Model
(model name: EmergencyRoom.spm)
Get Resource Reference Model
(model name: H2O.spm)
Airport Staffing Model
(model name: Airport.spm)
